Smart Governance in Public Services at the One-Stop Investment and Integrated Service Office of Palopo City

Abstract

This study examines the implementation of smart governance in the public services of the DPMPTSP Office in Palopo City, focusing on six key indicators: Smart Use of ICT, Smart Collaboration and Participation, Smart Internal Coordination, Smart Decision-Making, Smart Administration, and Smart Outcomes. Through qualitative research involving interviews and document analysis, reveal significant advancements, such as the adoption of digital applications and electronic signatures to enhance service delivery and data security. Successful collaboration through the establishment of the Public Service Mall (MPP) and improved internal coordination highlight the city's commitment to integrated services. However, challenges remain, including technical issues, limited public digital literacy, and the need for systematic efforts to attract investment and foster social inclusion. The study underscores the necessity of continued infrastructure improvements, enhanced public engagement, and strategic initiatives to achieve sustainable economic growth and comprehensive smart outcomes.